Gambling should always be entertaining — something you choose to do for fun, not a way to recover money or escape problems. pk364 is committed to providing every Pakistani player with the tools, information and support needed to stay in control of their betting activity at all times.
If you or someone you know is experiencing harm from gambling, please use pk364's self-exclusion tool immediately and seek support. Our 24/7 support team is available in English and Urdu. Contact us at [email protected] or via live chat.
Our Commitment
At pk364, responsible gambling is not a checkbox at the bottom of a page — it is built into the design of every feature we offer. We believe that a player who gambles within their means, sets limits in advance and understands the games they are playing has the best possible experience. We also know that for a small number of players, gambling can shift from entertainment into something more harmful. Our job is to give every player the resources to recognise that shift and act on it, long before it becomes a serious problem.
Pakistan's cricket culture means that our platform sees intense seasonal engagement — during PSL, ICC tournaments and T20 internationals, betting activity increases significantly. We actively monitor for patterns that may indicate a player is chasing losses or wagering beyond their stated limits during these high-engagement periods. Responsible gambling is not a low-season concern for us; it is a year-round operational priority.
Every pk364 account comes with a full suite of responsible gambling tools — accessible directly from your account settings at any time, without needing to contact support first. Deposit limits, wager caps, session time reminders, cool-off periods and self-exclusion are all available immediately. Setting these limits before you start playing — rather than during a losing session — is the single most effective step any player can take.
We also maintain an adults-only platform with strict age verification. pk364 is for players aged 18 and over — or the higher minimum required by the operator's licence jurisdiction. Being of legal adult age does not automatically make gambling lawful under Pakistani law. Users in Pakistan must independently verify whether online wagering is lawful under the laws applicable to them. For an overview of the legal context, please review our Terms & Conditions.
Pakistan has gambling restrictions, including the Prevention of Gambling Act, 1977. pk364 is not licensed by the Government of Pakistan, PTA, State Bank of Pakistan or any provincial authority. Users must verify the legal status of online gambling under the laws applicable to their location before registering or depositing. This page does not constitute legal advice.
You must be at least 18 years of age — or the higher minimum required by the operator's licence jurisdiction — to hold a pk364 account. We carry out age verification as part of KYC procedures. Accounts found to belong to underage individuals are closed immediately with all balances forfeited.
Our support team is available around the clock via live chat and email. If you need help activating any responsible gambling tool, if you are experiencing distress related to gambling, or if you need guidance on self-exclusion, please reach out immediately. We serve players across Pakistan — Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar.
Available in Your Account Settings
All tools below are accessible directly from your pk364 account settings, 24/7, without needing to call or email. No waiting — changes to limits and cool-offs take effect immediately.
Set a daily, weekly or monthly cap on the total amount you can deposit into your pk364 account. Once a limit is set, it activates immediately — it cannot be raised until a mandatory cooling-off period has passed. Requests to lower a deposit limit take effect without delay. This is the most effective first step for anyone managing their gambling spend in PKR.
Define the maximum amount you are willing to lose over a set period — daily, weekly or monthly. When your losses reach the configured threshold, further wagering is suspended for that period. Loss limits prevent the common pattern of escalating stakes to recover losses, which is one of the clearest early warning signs of problem gambling.
Cap the maximum stake allowed on any single bet or across a defined session. This tool is particularly useful for players who find themselves placing larger bets than intended during live cricket matches or PSL in-play markets, when the pace of play can make large wagers feel more impulsive than planned.
Set a maximum session duration and receive an on-screen alert when you have been logged in and active for that period. Time reminders help counter the loss of time-awareness that can occur during extended play — particularly during long live casino sessions or back-to-back betting on multi-match cricket days.
Take a temporary break from gambling by activating a cool-off period of 24 hours, 7 days or 30 days. During a cool-off, your account is suspended for wagering purposes. You cannot reverse a cool-off once activated — this is intentional, to prevent impulsive reversal during a losing streak. Existing balances are preserved and accessible after the period ends.
Self-exclusion permanently or indefinitely closes your pk364 account. It is the strongest tool available and is recommended for any player who believes their gambling has become harmful. Self-exclusion requests are processed promptly. We do not market to self-excluded players. Requests to reactivate a self-excluded account are subject to a mandatory waiting period and welfare assessment.
Step-by-Step
Activating responsible gambling tools on pk364 takes under two minutes. Here is the process for the most commonly used settings.
Go to pk364.cam and sign in with your registered credentials. If you have two-factor authentication enabled — which we recommend — complete the second-factor step.
Click your username or the profile icon in the top right of the page. Select "Account Settings" from the dropdown menu.
Within Account Settings, select the "Responsible Gambling" or "Player Safety" section. All tools — deposit limits, loss limits, wager caps, session reminders, cool-off and self-exclusion — are listed here.
Choose the tool and enter your desired limit (e.g., PKR 5,000 weekly deposit limit). Confirm the setting. Decreases take effect immediately; increases require a mandatory cooling-off period.
If you encounter any difficulty activating a tool — particularly self-exclusion, which should never be delayed — contact our 24/7 support team via live chat or email immediately. We will assist you directly.
Quick Reference
| Tool | Periods Available | Status |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Active |
| Loss Limit | Daily / Weekly / Monthly | Active |
| Wager Limit | Per Bet / Per Session | Active |
| Session Reminder | Custom Duration (mins) | Active |
| Cool-Off Period | 24h / 7 days / 30 days | Active |
| Self-Exclusion | 6 months / 1 year / Permanent | Active |
Set your deposit limit before your first deposit — not after a losing session. Players who configure limits during registration are significantly less likely to experience gambling-related financial harm. Decide in advance what you can comfortably afford to lose, treat that as the full cost of entertainment, and set your weekly limit accordingly.
Recognise the Signs
Problem gambling does not always look dramatic. It often starts gradually — a slightly larger deposit to chase a loss here, a slightly longer session there. These are some of the most common early indicators to watch for in your own behaviour or in someone you know.
If you recognise three or more of these patterns in your own gambling behaviour, we strongly encourage you to activate a cool-off period or self-exclusion immediately and reach out to our support team.
Know Your Risk Level
Most players move between these categories at different points in their gambling lives. Understanding where you currently sit is the first step toward staying in the healthy zone.
Gambling occasionally for fun within a pre-set budget. No chasing losses. Gambling does not affect finances, relationships or mental health.
Occasional overspending. Some chasing of losses. Mild stress about money related to gambling. Set deposit and loss limits immediately.
Gambling causing financial harm, relationship damage or psychological distress. Activate self-exclusion immediately and seek support.
Quick Self-Check
Read each question honestly and consider your answer. This is not a diagnostic tool — it is a private moment of reflection. If you find yourself answering "Yes" or "Sometimes" to several of these, please consider activating a cooling-off period.
0 "Yes" answers: You appear to be gambling within healthy parameters — keep your limits in place and check in regularly.
1–3 "Yes" answers: Some warning signs are present. Consider setting or lowering your deposit and loss limits now.
4+ "Yes" answers: These responses suggest gambling may be causing harm. We strongly encourage you to activate a cool-off or self-exclusion and contact our support team. You do not have to manage this alone.
Child Protection
pk364 is strictly an adults-only platform. We verify the age of all account holders as part of our KYC process. Any account found to belong to a person under 18 — or under the higher minimum required by the operator's licence jurisdiction — is closed immediately with all balances forfeited.
If you share a device with younger family members, we strongly recommend using your device's built-in parental control or screen-time management features to restrict access to betting websites. On Android and iOS devices, you can configure per-app restrictions or block entire categories of content. Consider logging out of pk364 after every session if your device is shared.
If you believe a minor has accessed your pk364 account or used your linked payment method (such as Easypaisa or JazzCash wallet credentials) to place wagers, please contact our support team immediately. We will take urgent action to review the account and apply appropriate safeguards.
Parental Guidance
Use Google Family Link or your device's Digital Wellbeing settings to restrict access to browser-based content and prevent app downloads. Set a content filter on your mobile browser to block gambling-category websites.
Navigate to Settings > Screen Time > Content & Privacy Restrictions > Content Restrictions > Web Content and set to "Limit Adult Websites". You can also add specific sites to the "Never Allow" list.
Use your browser's built-in family safety settings or a third-party content-filtering application to block gambling category sites. Windows Family Safety and similar tools allow per-user content restrictions.
Support Resources
Whether you need to speak to someone confidentially, access peer support, or find professional counselling, you do not have to face a gambling problem alone.
Our 24/7 live chat team is trained to assist players experiencing gambling-related distress. Available in both English and Urdu, our agents can activate responsible gambling tools on your behalf immediately, including emergency self-exclusion, if you are unable to do so yourself. Contact via live chat or email: [email protected] (plain text — not a clickable link).
For many Pakistani players, family support is the most accessible and culturally appropriate first point of contact. Talking to a trusted family member about gambling concerns — even if that conversation feels difficult — is a meaningful step. Community and religious guidance networks can also provide non-judgmental support grounded in local context.
If gambling has significantly affected your finances, mental health or relationships, professional psychological counselling is the most effective form of long-term support. Mental health professionals who specialise in behavioural compulsions including gambling disorder are available in Pakistan's major cities. Our support team can provide general guidance on how to find appropriate services.
Self-exclusion is not an admission of failure — it is a courageous and responsible decision. Activating self-exclusion on pk364 closes your account for a defined period (minimum 6 months) or permanently. You will not receive marketing emails, promotions or account re-engagement communications during the exclusion period. Access your account settings or contact support now.
If gambling has caused financial difficulty, speaking to a financial adviser or debt counselling service is an important step. Managing existing debt while stopping gambling requires a structured plan. Our support team can provide signposting in general terms — we do not provide financial advice directly, but we will not leave you without direction.
Available 24/7 in English and Urdu. For responsible gambling assistance, use the live chat function on the Platform and select "Responsible Gambling" from the support menu for priority routing. Written enquiries: [email protected] (plain text — not a clickable link). We serve players across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar.
Remember These
Only ever gamble with money you can afford to lose. Set a limit before you deposit — not after a loss.
Increasing your stakes to recover losses is the most reliable path to problem gambling. Accept losses as the cost of entertainment.
Step away from the screen regularly. Use session time reminders. Loss of time-awareness is a key early warning sign.
The moment gambling stops being fun and starts feeling like an obligation or an escape, it is time to take a break.
The earlier you reach out — to our support team, a family member or a professional — the easier it is to address. Do not wait until the problem feels overwhelming.
Gambling is most enjoyable when you are in control. Visit our homepage to explore the platform, or read our FAQ for clear answers to common questions about accounts, deposits and responsible gambling tools.
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