pk364 Frequently Asked Questions

Visit pk364.cam and click the registration button on the homepage. You will be asked to provide a valid email address, a password of your choosing, your date of birth and your country of residence. Once you submit your details, a confirmation email will be sent to activate your account. The process typically takes under three minutes. Make sure the details you provide are accurate — they will be used for identity verification later.

You must be at least 18 years of age to register and use pk364 — or the higher minimum required by the operator's licence jurisdiction. pk364 is strictly an adults-only platform. Age verification is carried out as part of the KYC process. Any account found to belong to a person below the minimum eligible age is closed immediately and all balances are forfeited. Please note that meeting the age requirement does not automatically make online gambling lawful under Pakistani law.

pk364's KYC verification typically requires a government-issued photo ID — your CNIC (Computerised National Identity Card) is the most straightforward option for Pakistani users. You may also be asked for a proof of current address (such as a recent utility bill or bank statement) and, in some cases, evidence of the payment method used for your first deposit. Documents can be uploaded securely through your account settings. Most verifications are completed within 24 hours.

No. Each individual is permitted to hold one active pk364 account only. Creating multiple accounts — using different email addresses, phone numbers or payment methods — is a serious breach of our Terms & Conditions. If duplicate accounts are detected, all of them will be suspended, any pending withdrawals will be cancelled and bonus balances will be forfeited. If you have accidentally created a duplicate account, contact our support team immediately to resolve the situation.

Click the "Forgot Password?" link on the login page. Enter the email address associated with your account and you will receive a secure password reset link within a few minutes. The link expires after a short time for security reasons, so use it promptly. If you do not receive the email, check your spam or junk folder. If the problem persists, contact our 24/7 live chat support team and they will verify your identity and assist you directly.

pk364 is an online platform accessible via any device with an internet connection. Users from across Pakistan — including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar — can access the site. However, users must independently verify whether online gambling is lawful under the laws applicable to them before registering. Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977. pk364 is not licensed by the Government of Pakistan or any Pakistani provincial authority.

The payment methods available on pk364 depend on the operator's current integrations and applicable compliance requirements. Familiar Pakistani payment rails — such as Easypaisa, JazzCash, Raast, and bank transfers via HBL, UBL, Meezan Bank or Bank Alfalah — may be referenced in the platform's deposit section. Please note that the mention of these services does not imply their endorsement of gambling or guarantee of availability. Cryptocurrency options (BTC, ETH, USDT) may also be offered. Check the deposit page for the current list of active methods.

Minimum deposit amounts vary by payment method and are displayed clearly on the deposit page at the time of transaction. As a general reference, many methods allow deposits starting from as low as PKR 500 to PKR 1,000, though this is subject to change. Maximum deposit amounts also apply per method and per day, and may vary based on your account verification status. Completing full KYC verification typically increases both deposit and withdrawal limits.

Withdrawal processing times vary depending on your selected payment method, your account's KYC verification status and any applicable compliance checks. Generally, withdrawals to local payment methods are processed within 1–5 business days of approval. Cryptocurrency withdrawals are typically faster. Your account must be fully verified before a withdrawal can be approved. If your withdrawal has been pending beyond the expected timeframe, contact our support team with your transaction reference for an update.

As a general rule, pk364 requires withdrawals to be directed to the same payment method used for the most recent deposit. This is a standard anti-money-laundering measure. If your original deposit method is no longer active or available, contact our support team before requesting a withdrawal. You may be asked to provide documentation to verify the alternative method is in your own name. Withdrawals to third-party accounts are not permitted under any circumstances.

First, allow up to 30 minutes for the transaction to be confirmed, particularly for bank transfers and mobile wallet payments which occasionally experience short processing delays. If the deposit is still not showing after that period, gather your transaction reference number or screenshot from your Easypaisa, JazzCash or bank app showing the completed transfer, then contact pk364's 24/7 live chat support team. Our team can trace the payment using the transaction reference and credit your account manually if needed.

pk364 offers sports betting markets across a wide range of disciplines. Cricket is prominently featured, with markets covering Pakistan national team matches, the PSL (Pakistan Super League), ICC tournaments including the T20 World Cup, Test series and bilateral ODI fixtures. Football, tennis, basketball, kabaddi, UFC and other international sports are also covered. Live in-play betting is available on selected events, allowing you to wager as the action unfolds.

Live in-play betting lets you place wagers on cricket matches — including PSL T20s, ICC events and international fixtures — after play has already started. Odds update in real time based on match conditions: the current score, wickets fallen, run rate, powerplay status and more. Markets may include next wicket method, over totals, next batsman score and match result. Markets can be suspended mid-over at any time; bets placed during a suspension are voided. Only confirmed bets carry a valid reference number.

pk364's casino section includes a broad selection of games: slot games from leading software providers, classic and video table games (roulette, blackjack, baccarat, poker variants), and a live casino studio with real dealers streaming HD games in real time. Live casino games are particularly popular for their social atmosphere and the transparency of seeing physical cards or a real roulette wheel. All casino games use certified RNG technology or licensed live dealer studios.

pk364 follows standard industry settlement rules for abandoned or interrupted matches. If a match is abandoned before the minimum number of overs required for a result under Duckworth-Lewis-Stern (DLS) or equivalent rules, most markets will be voided and stakes returned. If a result is declared via DLS, bets are settled on that official result. Specific rules for each market type are available in the sportsbook's terms section. When in doubt, contact our support team before placing a bet on a weather-affected fixture.

Yes. pk364 is fully optimised for mobile browsers on both Android and iOS devices. The entire platform — sports betting, live casino, account management, deposits and responsible gambling tools — is accessible through your smartphone's browser without needing to download a dedicated app. The mobile experience maintains the full desktop feature set, including live in-play cricket betting and live dealer casino games, with a layout adapted for smaller screens.

pk364 offers a welcome bonus to newly registered players who complete their first deposit. The specific terms — including the match percentage, maximum bonus amount in PKR, qualifying minimum deposit and wagering requirements — are displayed on the promotions page at the time of registration. Welcome bonus terms change periodically, so always check the current offer before depositing. The welcome bonus is available once per eligible customer and cannot be claimed alongside other sign-up promotions.

A wagering requirement is the number of times a bonus amount must be staked on eligible games before the bonus — or winnings derived from it — can be withdrawn as real money. For example, if you receive a PKR 2,000 bonus with a 20x wagering requirement, you must place a total of PKR 40,000 in qualifying bets before a withdrawal of those funds is permitted. Wagering requirements apply to bonus funds only, not your original deposit. Each promotion states its specific requirement clearly.

Yes. pk364 typically runs seasonal promotions tied to major cricket events — including the PSL (Pakistan Super League), ICC T20 World Cup, Asia Cup and bilateral series involving the Pakistan national team. These may include enhanced odds on specific matches, free bet offers, reload bonuses or accumulator incentives. Promotions are listed on the promotions page and may be communicated via account notifications for players who have opted in to marketing. Check the promotions page regularly during major tournaments.

Bonus funds have a validity period — typically between 7 and 30 days depending on the specific promotion. If you do not use or wager a bonus within its validity window, it automatically expires and is removed from your balance. Bonuses may also be removed if a violation of the promotion's terms is detected, such as attempting to place low-risk bets purely to satisfy wagering requirements. Check the individual promotion's terms for its expiry date. Expired bonuses cannot be reinstated.

Yes. Some players prefer to play without bonus funds — particularly those who manage their gambling with a strict budget. You can opt out of promotional communications by updating your marketing preferences in your account settings or by contacting our support team. If you are using pk364's responsible gambling tools such as deposit limits, being on a cool-off period or self-exclusion automatically means you will not receive promotional communications during that period.

Log in to your pk364 account, go to Account Settings and navigate to the Responsible Gambling section. From there, select Deposit Limits and choose your preferred period — daily, weekly or monthly. Enter the PKR amount you are comfortable depositing over that period and confirm the setting. Decreases to your deposit limit take effect immediately. Requests to increase a previously set limit are subject to a mandatory cooling-off period to prevent impulsive decisions during a session.

Self-exclusion is pk364's strongest responsible gambling tool. It permanently or indefinitely suspends your account, preventing you from logging in, depositing or placing bets for the duration of the exclusion period (minimum 6 months, or permanently). To activate it, go to Account Settings > Responsible Gambling > Self-Exclusion, or contact our 24/7 support team directly if you need immediate assistance. Self-exclusion requests are processed without delay. We do not market to self-excluded players during the exclusion period.

Yes. Two-factor authentication (2FA) is available for all pk364 accounts and we strongly recommend enabling it. With 2FA active, logging in requires both your password and a time-sensitive verification code sent to your registered device. This significantly reduces the risk of unauthorised account access, particularly important if you use your phone on shared networks — a common situation for players in Pakistan's major cities. Enable 2FA in Account Settings > Security.

pk364 protects user data using TLS/SSL encryption for all data in transit between your device and our servers. Sensitive personal and financial data at rest is stored using current industry-standard encryption protocols. Internal access to personal data is restricted on a strict need-to-know basis. We do not store full payment card numbers or online banking credentials. For a full description of how your data is collected, used and protected, please read our Privacy Policy.

If gambling is causing financial stress, relationship difficulties or emotional distress, please take action now rather than waiting. You can activate a cool-off period or self-exclusion immediately from your account settings without contacting support first. If you need immediate assistance, our 24/7 live chat team is available in English and Urdu and can activate limits or self-exclusion on your behalf. For broader guidance on responsible gambling tools and warning signs, visit our dedicated Responsible Gambling page.

pk364's customer support team is available 24 hours a day, 7 days a week, in both English and Urdu. The fastest way to get help is through the live chat feature on the platform — select the relevant topic from the support menu for priority routing. For non-urgent written enquiries, you can email us at [email protected] (displayed as plain text only — not a clickable link). Our team typically acknowledges written enquiries within two business days and aims to resolve most issues within 24 hours.