This Privacy Policy explains what personal data pk364 collects from users, how that data is used, who it may be shared with, how it is protected, and what rights you hold over your own information. We are committed to handling your data with transparency and care.
Your Privacy at a Glance
These cards summarise our key data-handling principles. The full policy sections below are legally binding.
We collect only the personal data that is strictly necessary to operate your account, process transactions, satisfy compliance requirements and provide customer support. We do not collect data speculatively or beyond stated purposes.
All data transmitted between your device and pk364's servers is protected using TLS/SSL encryption. Sensitive personal and financial data at rest is stored using current industry-standard security protocols with access controls limiting internal exposure.
pk364 does not sell, rent or trade your personal data to any third party for their own marketing or commercial purposes. Data is shared with service partners only to the extent necessary for platform operation, as described in Section 5 of this policy.
You hold legally recognised rights over your personal data including the right to access, correct, delete and restrict processing. You may also object to certain data uses and request data portability where technically feasible. See Section 8 for full details.
We use cookies only for functional, security and analytics purposes. Non-essential cookies are not placed without your consent. Section 7 provides a full breakdown of cookie categories, their purposes and your opt-out options.
We do not retain your data indefinitely. Retention periods are tied to the purpose for which data was collected and to applicable legal obligations. When data is no longer required, it is securely deleted or anonymised. See Section 6 for full retention details.
This Privacy Policy ("Policy") is published by pk364 ("we", "us", "our", "Platform"), an English-language online sports betting and casino information platform operating at https://pk364.cam. It describes how we collect, store, use, disclose and protect the personal data of individuals ("you", "User", "Player") who access our website, create an account, or otherwise interact with our services.
pk364 is operated under an international gaming framework. We are committed to processing personal data responsibly, in accordance with the data protection principles set out in applicable privacy legislation and our own internal standards. This Policy applies to all personal data collected through the Platform regardless of the device or method of access used.
By registering an account or continuing to use the pk364 Platform after the effective date of this Policy, you acknowledge that you have read and understood its contents. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact us to request account closure.
pk364 is not supervised by the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any Pakistani provincial data protection authority. This Policy reflects our voluntary commitment to data protection best practice. Pakistani users should note that local data protection regulations may apply to them independently of this Policy. This Policy does not constitute legal advice.
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
pk364 collects Personal Data through different channels depending on how you interact with the Platform. The categories of data we may collect are set out below.
When you create an account, we collect: full name, date of birth, email address, country of residence, and a password of your choosing. This data is required to establish your account, verify your minimum age eligibility and deliver account-related communications.
To comply with our compliance obligations, we may request copies of government-issued identification documents (such as a CNIC or passport), proof of address and, where applicable, evidence of the source of funds used for deposits. This data is classified as Sensitive Data and is handled with heightened security controls.
We record details of deposits and withdrawal requests including the payment method category, transaction reference numbers, amounts in PKR or applicable currency and the date and time of each transaction. We do not store full payment card numbers or online banking credentials on our servers. Payment method names such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah may appear in transaction records where those rails are used — this is for record-keeping purposes only and does not imply endorsement of gambling by those providers.
We automatically collect technical and behavioural data when you use the Platform, including: IP address, browser type and version, device type and operating system, session duration, pages visited, game or market selections, bet amounts and outcomes, and search queries within the Platform. This data is used to improve Platform performance, detect fraud and personalise your experience.
If you contact our support team via live chat or email, we retain records of those communications including the content of your messages, timestamps and the resolution provided. This data is used to manage your support history and improve our service quality.
Where you use our responsible gambling tools — such as completing a self-assessment questionnaire or setting deposit limits — we record those choices and any documentation provided. This data is used solely to administer your requested restrictions and protect your welfare.
| Data Category | Examples | Collection Method |
|---|---|---|
| Registration Data | Name, email, date of birth, password | Provided directly at signup |
| KYC / Identity Data | CNIC copy, proof of address, source of funds | Submitted via account verification |
| Financial Data | Transaction amounts, method category, references | Generated during deposit/withdrawal |
| Usage Data | IP address, device type, pages visited, bets placed | Automatically via cookies and server logs |
| Communications Data | Live chat logs, email correspondence | Generated when you contact support |
| Responsible Gambling Data | Limit settings, self-assessment responses | Provided via account settings or support |
pk364 processes your Personal Data for specific, legitimate purposes. We process data only where a valid legal basis exists. The primary purposes and corresponding bases are described below.
Purpose: Creating and maintaining your account, authenticating your identity at login and managing your account settings.
Legal Basis: Performance of a contract — processing is necessary to fulfil our obligations to you under the Terms & Conditions.
Purpose: Verifying that you meet the minimum age requirement (18+ or higher), confirming your identity for fraud prevention, and meeting our obligations under applicable compliance frameworks including anti-money laundering requirements.
Legal Basis: Legal obligation and legitimate interests.
Purpose: Processing deposit and withdrawal transactions, detecting fraudulent payment activity and maintaining accurate financial records.
Legal Basis: Performance of a contract and legitimate interests.
Purpose: Analysing aggregated usage data to improve Platform performance, fix technical issues, and optimise the user experience for players across Pakistan.
Legal Basis: Legitimate interests — we have a legitimate interest in ensuring our Platform functions efficiently and meets user expectations.
Purpose: Responding to your enquiries, resolving complaints and delivering the 24/7 English and Urdu live chat support service.
Legal Basis: Performance of a contract and legitimate interests.
Purpose: Administering your self-imposed gambling limits, cool-off periods and self-exclusion requests, and monitoring for indicators of problem gambling to trigger welfare interventions.
Legal Basis: Legal obligation and your explicit consent where Sensitive Data is involved.
Purpose: Sending you relevant promotional communications about pk364 offers, bonuses and sporting events where you have provided consent.
Legal Basis: Consent — you may withdraw consent at any time by contacting support or using the unsubscribe mechanism in any marketing email.
pk364 does not sell, rent or trade your Personal Data to any third party. We may share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
Third-party advertising networks, data brokers, social media platforms for retargeting, or any commercial purpose not directly related to the operation of your pk364 account.
pk364 retains Personal Data only for as long as is necessary to fulfil the purpose for which it was collected and to comply with applicable legal, regulatory and contractual obligations. The general retention framework is as follows:
Where retention beyond these periods is required by a specific legal obligation, we will retain only the minimum data necessary and apply additional access controls for that extended period.
pk364 uses cookies and similar tracking technologies to operate the Platform, maintain security and understand how users interact with our content. The cookie categories we use are described below.
You may manage or withdraw your consent to non-essential cookies at any time through your account settings or your browser's cookie management controls. Disabling certain functional cookies may affect the usability of Platform features.
Depending on applicable data protection law and your jurisdiction, you may hold some or all of the following rights in respect of your Personal Data held by pk364. To exercise any of these rights, please contact us at the details provided in Section 14.
You have the right to request confirmation of whether pk364 holds Personal Data about you, and to receive a copy of that data in a structured format. We will respond to verified access requests within a reasonable timeframe.
If you believe any Personal Data we hold about you is inaccurate or incomplete, you have the right to request its correction. You may also update certain account details directly through your account profile.
You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to overriding legal retention obligations — for example, financial records required for compliance purposes cannot be deleted on request.
You may request that pk364 suspend active processing of your data in certain circumstances — for example, while the accuracy of data is being contested — without requiring its deletion.
Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you may request that we provide your data in a machine-readable format for transfer to another service provider.
You may object to processing carried out on the basis of legitimate interests, including profiling. You may withdraw consent for direct marketing communications at any time with immediate effect.
We will respond to all valid rights requests within 30 days of receipt. In complex cases we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason. We may request proof of identity before processing a rights request to protect against unauthorised access to your data.
pk364 implements a range of technical and organisational security measures to protect your Personal Data against unauthorised access, loss, destruction or alteration. These measures include:
Despite these measures, no online system is entirely immune to security incidents. You are responsible for maintaining the security of your own account credentials. If you suspect unauthorised access to your account, please contact our support team immediately.
Enable two-factor authentication on your pk364 account. This is particularly important if you access the Platform from a mobile device on a shared network — a common scenario for players across Pakistan's major cities.
pk364 operates under an international gaming framework and may process or store Personal Data on servers located outside Pakistan. Where Personal Data is transferred across international borders, we take reasonable steps to ensure that it receives an equivalent level of protection to that afforded under the data protection principles set out in this Policy.
International transfers to Data Processors are governed by contractual data processing agreements that include standard data protection clauses and security obligations. We do not transfer Personal Data to jurisdictions that provide materially inadequate data protection standards without implementing compensating controls.
pk364 is strictly an adults-only platform. The Service is not directed at, and we do not knowingly collect Personal Data from, any person under the age of 18 — or the higher minimum age required by the operator's licence jurisdiction. If we become aware that a minor has provided Personal Data to us, we will take immediate steps to delete that data and close the relevant account.
If you are a parent or guardian and have reason to believe that a minor is accessing pk364 using your credentials or payment methods, please contact our support team immediately and consider using the device-level parental controls available on your smartphone or computer.
The pk364 Platform does not contain links to external third-party websites beyond those required for the core operation of the Service. Where third-party services (such as payment processors or identity verification providers) are accessed as part of your use of the Platform, those services are governed by their own privacy policies in addition to the contractual data processing agreements we hold with them.
pk364 is not responsible for the privacy practices or content of any third-party service provider beyond the obligations imposed under our data processing agreements. We encourage you to review the privacy policies of any external service before providing your data.
pk364 reserves the right to amend this Privacy Policy at any time. Where changes are material — for example, if we introduce a new category of data collection or change the purpose for which existing data is used — we will provide prior notice to registered account holders via email or a prominent in-Platform notification.
Non-material changes, such as corrections to terminology or formatting improvements, will be reflected in an updated "Last Updated" date at the top of this page without separate individual notification. Your continued use of the Platform following the publication of any amendment constitutes acceptance of the revised Policy.
If you wish to exercise any of your data rights, raise a concern about how your Personal Data is handled, report a suspected data breach or make any other privacy-related enquiry, please contact our Data Support team using the following details:
Email: [email protected]
Subject line: "Privacy Request — [Nature of Request]" for fastest routing. This address is displayed as plain text only and is not a clickable link. Do not send sensitive identity documents via unsecured email — use the secure upload process in your account settings.
Live Chat: Available 24/7 in English and Urdu — select "Privacy & Data" from the support menu.
We aim to acknowledge all privacy requests within two business days and to provide a substantive response within 30 days. For complex requests we will communicate any required extension and the reason for it. Our support team is available to assist players from across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar.
If you have reviewed this Privacy Policy and are satisfied with how pk364 handles your data, visit our homepage to explore the full platform — or read our FAQ for quick answers to common questions.
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